No heat in winter
Furnace not firing. Heat pump locked out. Indoor temperature dropping. Risk of frozen pipes if it stays below freezing overnight.
24/7 Residential Emergency Service
HVAC emergency? Don't wait. A real person picks up. A real technician comes out.
Furnace out in a January cold snap. A/C dead in a July heat dome. Gas smell at 2am. Whatever the emergency, the Tru72 line is answered by a real person, every hour of every day. The dispatcher decides whether a technician rolls right now or first thing in the morning, then gives you a real ETA. No phone tree. No voicemail. No "we'll call you back."
Call (541) 926-2321 Now
Same handshake.
24/7/365Real-person answering
Same CrewDay shift or 3am
OR CCB #40820+ WA licensed
Since 1972Three generations of craftsmen
What counts as an emergency
If your home is uncomfortable or unsafe, it's an emergency. If you're not sure, call. We help you decide.
Real emergencies are the ones that put your home at risk or make it unsafe to occupy. If you're seeing one of these, don't wait for business hours. The Tru72 line is live right now.
No A/C during a heat dome
Indoor temperature climbing past 80°F. Elderly residents, infants, or pets at risk. Pacific Northwest heat domes routinely push past 100°F.
Gas smell anywhere in the home
Rotten egg or sulfur smell near the furnace, water heater, or gas appliance. Leave the house. Call us from outside. Do not flip light switches.
Carbon monoxide alarm
CO alarm sounding. Headache, dizziness, nausea. Leave the home immediately. Call 911 first. Then us, after you're outside.
Water leaking from the indoor unit
Pooling water under the air handler, ceiling stains forming, drywall sagging. Risk of ceiling collapse and ongoing water damage.
Burning smell from vents
Electrical, plastic, or smoke smell coming from supply registers. Could be a motor failure, a wiring issue, or worse. Shut off the system. Call.
Refrigerant smell
Sweet, chemical smell near the indoor or outdoor unit. Refrigerant leak. Ventilate the space, avoid open flames, call us.
System short-cycling or won't stay on
Turns on, runs for 30 seconds, shuts off, repeats. Indicates a safety lockout or control failure. Could damage the compressor if it keeps running.
When you call
Here's what happens. Four steps. No surprises.
The Tru72 emergency dispatch process has been the same for fifty years. The phone gets answered. The dispatcher decides. The technician rolls. The diagnostic-first method does not pause for emergencies.
1
A real person answers.
Not a phone tree. Not a voicemail. Not an offshore call center. The Tru72 dispatcher picks up, listens, and asks the questions that matter.
2
The dispatcher decides.
Gas smell or CO alarm: technician rolls immediately, on the phone with you the whole way. No heat at 2am with a sleeping family: same. Fan motor whining at 6pm: probably first-thing-tomorrow.
3
You get a real ETA.
The dispatcher names the technician, gives you a real time window, and tells you the diagnostic fee. No mystery. No "we'll see when we can get there."
4
The truck shows up fully loaded.
Combustion analyzer, refrigerant scale, electrical tester, manometer. The same diagnostic-first method we'd use at 11am on a Tuesday. No corner-cutting just because it's late.
Pricing
No emergency surcharge. The fee is the fee, any hour, any day.
Some HVAC companies double or triple the diagnostic fee for after-hours, weekends, or holidays. We do not. The standard $72 covers the truck roll and the real-instrument diagnostic, whenever you need us.
$72. Same fee. Any time.
The diagnostic fee covers a real technician arriving with a full instrument kit and giving you a written assessment of what's wrong, why, and what it costs to fix. Whether you call at 2pm Tuesday or 2am Sunday, the fee is the same.
If you proceed with the recommended repair, the $72 is credited toward the repair. You only pay the diagnostic fee when you don't proceed.
Mission Ready Plan members (first responders, teachers, military) pay $39 for the diagnostic, any hour, any day.
Standard fee
$72
Diagnostic visit, any hour, any day. Credited to repair when you proceed.
$39 for Mission Ready members
While you wait
First, make the home safe. Four scenarios, four safe responses.
If you're in one of these situations, take the immediate action below. The dispatcher will walk you through it on the call. These are not substitutes for the technician's visit, they are the steps that keep your home safe while the truck is on the way.
Gas smell
Leave first, call second.
- Leave the house. Take everyone with you. Pets too.
- Do not flip light switches, use the garage door opener, or start a car in the garage.
- Once outside and at least 50 feet from the home, call us. Or call the gas company first if you suspect a major leak.
Gas leaks can ignite from a single spark. Get out before you make the call.
CO alarm
Out. 911. Then us.
- Leave the home immediately. Get fresh air.
- Call 911 first. Carbon monoxide poisoning needs medical evaluation even if symptoms feel mild.
- Then call us. We dispatch a technician with a CO meter to find the source.
CO is odorless and invisible. If the alarm sounds, treat it as real every time.
Water leak from indoor unit
Power off. Container under.
- Turn the thermostat off, then shut off the breaker that powers the air handler.
- Place a bucket or shallow pan under the leak to catch drips.
- If water has reached drywall or ceiling, move belongings out of the area.
- Call us. Indoor unit leaks usually mean a clogged condensate drain or a frozen coil.
No heat in winter
Don't let pipes freeze.
- Open kitchen and bathroom cabinets so warmer interior air can reach the supply lines.
- Let faucets drip slightly on exterior walls.
- Layer up, gather everyone in one room, close the doors to unused rooms.
- If indoor temperature drops below 55°F and stays there, consider a hotel until we can restore heat.
Frequently Asked
Emergency questions. What homeowners ask when they're in the middle of one.
Is Tru72's emergency line a real person or a voicemail?
A real person. The Tru72 phone line is answered 24 hours a day, 7 days a week, by a live answering team. There is no voicemail tree for emergency calls. When you describe the situation, the dispatcher decides in real time whether a technician needs to roll immediately or schedule for first thing in the morning.
What's the response time for an HVAC emergency?
Typical emergency dispatch response is 1 to 2 hours, varying by distance from our Lake Oswego office and current dispatch load. Near-in metro (Lake Oswego, Tualatin, Beaverton) is faster. SW Washington north county (Battle Ground, Ridgefield) takes the longest. The dispatcher gives you a real ETA on the call.
Is there an after-hours surcharge?
No. The $72 diagnostic fee is the same at 3pm on a Tuesday and 3am on a Sunday. If you proceed with the repair, the $72 is credited toward the work. Mission Ready Plan members (first responders, teachers, military) pay $39. We don't penalize you for needing help at the wrong time of day.
What counts as an HVAC emergency?
Anything that puts your home at risk or makes it unsafe to occupy. Common emergencies: no heat in winter when pipes could freeze, no A/C during a Pacific Northwest heat dome, gas smell anywhere in the house, carbon monoxide alarm sounding, water leaking from an indoor air handler, burning smell from vents, refrigerant smell. If you're unsure, call us. We'll help you decide whether it's a same-day call or a tomorrow-morning call.
Does Tru72 handle commercial HVAC emergencies?
No. Tru72 is residential HVAC only. We service single-family homes, townhomes, condos, and accessory dwelling units (ADUs). For commercial HVAC emergencies, please contact a commercial HVAC contractor in the Portland metro area.
Can Tru72 fix my emergency in one visit?
Usually yes. Our trucks carry common parts (capacitors, contactors, igniters, thermostats, blower motors, refrigerant) so that the most frequent failures can be diagnosed and repaired in a single visit. Major component failures (compressor, heat exchanger, full system replacement) require ordering parts or scheduling a follow-up install, which the technician will outline before leaving.
Residential service only
Tru72 is a residential HVAC service.
This emergency line serves single-family homes, townhomes, condos, and ADUs in Portland metro Oregon and Southwest Washington. For commercial HVAC emergencies in office buildings, restaurants, retail spaces, multifamily complexes over four units, industrial facilities, or any commercial property, please contact a commercial HVAC contractor. Larsell Mechanical Service handles commercial work separately.
If you're in one right now
Call us. Real person. Real technician. Right now.
The line is open. Every hour. Every day. Same handshake. Same standard, whether it's an emergency at 3am or a planned install at 10am.
Call (541) 926-2321 Same line. Same crew. Albany homeowners, same number.